Northcrest Care Centre



April 2018

Northcrest Care Centre

Senior Home Care, Delta BC


  • The Challenge:
    Outdated fixed layout website
    Difficult navigation, poor UX/UI
    No CMS
    No interaction
    Difficult access to key information
  • Our Response:
    Modern responsive website
    CMS, dynamic content management
    Direct access to key information (ex: Activity calendar)
    Direct online application for Volunteers
    Direct newsletter distribution & data collection through website
    Direct online contact us form
  • The Results:
    Improved user experience
  • Improved web traffic
    Increased level of volunteer applications
    Increased level of inquiries through website vs phone
    Improved newsletter distribution & email collection

About Northcrest Care

Northcrest is a residential care home in Delta BC with a total of 106 funded beds, in operation since 1994 and accredited under the Accreditation Canada program. We embrace a culture that values individual worth and the importance of a welcoming, friendly home. We strive for cultural awareness, respect resident diversity and welcome family involvement. Care plans are carefully developed to reflect individual needs and preferences. Northcrest is dedicated to delivering quality residential care.